1. What services do you offer?
• We offer a comprehensive range of cleaning services, including regular cleaning, deep cleaning, carpet cleaning, window cleaning, and more. Our goal is to meet all your cleaning needs and ensure a pristine environment.
2. What time are your services available?
• You can book cleaning services across all serviced city anytime between 8:00am and 6:00pm, Monday to Saturday. We also ensure to provide a 30-minute heads up for when the clean will start, so you know exactly when to expect the arrival of our cleaner.
3. How much do your cleaning services cost?
• Our pricing depends on various factors such as the type of service, size of the space, and specific requirements. We offer transparent pricing, and you can find detailed information on our website or by contacting our customer service.
4. Are your cleaning products environmentally friendly?
• Yes, we prioritize environmental sustainability. Our cleaning products are eco-friendly, ensuring a thorough clean without harming the environment. We are committed to promoting a healthy and green approach to cleaning.
5. Is your company licensed and insured?
• Absolutely. We are a licensed and insured cleaning company. Our team is professionally trained, and we adhere to the highest standards of quality and safety in the industry.
6. How do you screen your cleaning staff?
• We conduct thorough background checks and reference checks for all our cleaning staff. Our hiring process ensures that we only bring on board trustworthy and reliable individuals who meet our stringent criteria.
7. Do I need to be present during the cleaning?
• While you’re welcome to be present if you prefer, it’s not necessary. Our team is trained to work efficiently and independently. We prioritize your convenience and can arrange for secure key handling or entry codes.
8. What happens if something is damaged during the cleaning?
• We understand accidents can happen. In the rare event of damage, please contact our customer service immediately. We have a comprehensive policy in place to address and rectify any accidental damages caused during our cleaning services.
9. What areas do you service?
• We proudly serve [list of areas or regions]. If you’re unsure whether we cover your location, feel free to reach out to our customer service team for confirmation.
10. Can I customize the cleaning services to fit my needs?
• Absolutely! We understand that every space is unique, and we’re happy to tailor our cleaning services to meet your specific requirements. Simply let us know your preferences, and we’ll work with you to create a customized cleaning plan.
11. How do I schedule a cleaning appointment?
• Scheduling a cleaning appointment is easy. You can book online through our website or contact our customer service team to arrange a convenient time. We also offer flexibility for rescheduling, and our cancellation policy is outlined on our website.
12. How often should I schedule cleaning services?
• The frequency of cleaning services depends on your needs and the type of cleaning required. We offer one-time, weekly, bi-weekly, or monthly cleaning schedules. Our customer service team can help you determine the best frequency based on your preferences and the characteristics of your space.